Facts about toll collection costs on the Garden State Parkway

"If everyone lost only one minute of their time to pay each 35¢ toll, the value of the time lost on the Parkway even calculated at minimum wage comes out to over $50 million annually".

How much does it cost to collect tolls? Some costs are easy to add up, like $488 million for E-ZPass or all the salaries, overtime, and benefits of the hundreds of toll collectors and NJ Highway Authority staff members, plus the costs of all the physical buildings and toll plazas need for those employees. (See lists to follow)

> Click to see a list of NJHA salaries <

Still others are even harder to estimate, but no less real and costly. For example, how much is all the time lost waiting to pay tolls worth? Even a conservative estimate of losing just 1 minute per toll at minimum wage calculates to over $50 million per year - that's more than the Parkway spends on maintenance!

Or how about the wear and tear on our cars? The web master guesstimates that the 1.5 million daily stops wears out 10-20 sets of brake pads every day on the Parkway. Another difficult one to place a dollar figure on is the pollution added to our air. How much is our health worth? And what about safety? The web master receives hundreds of comments from people citing safety issues, plus a major fatal accident was the primary reason why Connecticut removed their tolls.

Then there are hundreds of little things that add up, like innocent people getting bills in the mail saying they are toll cheats - and some are even proven innocent by the E-ZPass statement itself, but it costs them a 37¢ stamp just to write a letter to prove it, so it's like paying the toll twice. Then there are the poor souls that are labeled toll cheats just for the mistake of ending up in the wrong lane, but there's nothing they can do except pay the fine. Or what about the court costs of innocent people trying to fight an error?

And then there's the hardest one of all to put a value on - the aggravation of waiting in long lines to pay a measly 35¢. What's stress worth? The more you think about it, the more waste you can find.

• It costs 13¢ to collect each 35¢ toll.
• Toll collection costs involve 80 different cost areas (...see list to follow).
• Toll collecting requires a force of 800 people.
• The Parkway Authority has 12 executives with annual salaries of up to $140,000, plus perks!
• The Parkway has a fully staffed Public Affairs Department.
• It takes 560 million toll collection transactions to collect tolls.
• Toll collecting requires the handling of 1.18 billion coins annually.
• Toll collecting is a 24 hour a day, 365 day a year operation - costs accrue accordingly!
• Toll collecting requires mechanical toll gates at about 100 locations!
• Toll collecting requires maintenance, janitorial service, heat, light, air conditioning, and security to 11 across-the-road barriers, 35 ramp barriers, 46 rest area buildings, and 1 headquarters.
• E-ZPass, under development since 1972, will require at least half a billion dollars to install.
• E-ZPass will require the construction of tunnels under toll lanes and concrete stanchions at each lane to protect collectors.
• E-ZPass, if installed, will require 42 new cost areas at an estimated annual operation cost of $62 million.
• Postage alone for E-ZPass billings will cost hundreds of thousands of dollars.
• To pay for E-ZPass by fining toll violators will require 5,000 violators per day, or 1.8 million annually.
• Toll collecting since 1952 has caused the waste of millions of gallons of gasoline, cars have spewed tons of pollution into the air, have caused millions of hours of wasted time and caused an untold number of accidents - Connecticut stopped tolls after major fatalities.
• The Garden State Parkway Authority was formed in 1952 with the avowed purpose of building the Parkway, paying for it in 20 years, and then disbanding - this hasn't happened!

Toll Collecting Cost Areas

Do you really think tolls are a good way to pay for roads? Here is a list of some of the services you pay for. Remember, this is your tax dollars at work:

Collectors (about 450) and supervisors (about 100)

Wages & Salaries
Health, Hospitalization & Dental Benefits (Incl. dependents)
Vacation Pay
Holiday Pay
Pensions
Sick pay
Workmen's Compensation
Uniforms (2 sets by season plus foul weather gear)

Administrative Overhead

Executive salaries & health benefits, plus longevity pay, use of cars, etc.
Payroll preparation
Establishment & maintenance of personnel rules
Employment office costs
Labor relations costs
Work scheduling costs

Toll Related Signs (Of which there are hundreds!)

Design of signs
Planning by location
Installation
Maintenance
Lighting for signs

Building - Capital Expenses

Headquarters (1)
Plaza Administration Buildings (12)
Toll Plazas (12)
Ramp Plazas (62 - 31 in each direction)
Ramp Plaza Employee Rest Area Buildings (62)

Building Expenses (Applies to all Buildings)

Planning (Location, Number of booths per location, etc.)
Design
Construction
Maintenance
Heating
Air Conditioning
Lighting
Cleaning
Parking
Paving
Landscaping
Telephones
Insurance
Security
Painting
Power Washing (Toll Booths)
Utility Costs (Electricity, Oil, Gas, Water)
Snow Removal

Security for Collected Tolls

Vaults for Storing collected tolls
Counting of coins
Armored Car Service
Special security procedures for tokens
Administration of bogus coin and slugs
Maintenance of warning lights and bells for unpaid tolls
Personnel to observe for non-paying motorists
State Police to apprehend non-paying motorists

Automatic Coin Collecting Equipment

Selection & Evaluation
Testing
Installation
Maintenance
Emergency procedures when power is lost
Traffic delays when equipment malfunctions

Toll Gates

Selection & Evaluation
Testing
Installation
Maintenance (Gates are frequently knocked down)
Parts inventory to make repairs
Liability problems when gates malfunction and damage cars
Gates severely impede the traffic flow

Token Administration

Design a Unique Token
Mint Tokens
Maintain separate administration, audit and counting procedures
Tokens need separate accounting procedures due to differences in value
Cost of providing token in rolls

Auto Expenses (For toll collections supervisors)

Expense of auto purchase
Maintenance
Operating expenses (gas, oil, etc.)
Garaging
Insurance

Miscellaneous Expenses

Lobbyists and public relations personnel to promote and defend tolls
Noise barriers at toll barriers to reduce noise of exiting cars (e.g. Toms River barrier)
Legal Expenses (Liability cases, review contracts, personnel cases etc.)
Insurance expenses (Fire, Liability, etc.)

Electronic Toll Collecting

System design costs
Toll booth equipment costs (Est'd at $15,000 to $20,000 per booth)
Toll booth equipment installation costs (Extensive wiring required)
Purchase and housing for new centralized computers to operate electronic tolls
Purchase and housing for new computers for billing and collecting of tolls
Establish & house administrative force to set up and do billing & collecting
Cost of envelopes, postage & check clearing procedures for billing operation
Establish a force of technicians to service and repair computer equipment
Provide autos for technician repair force
Develop and provide training for new technicians
Establish & house a computer programming force
Train collection personnel on new electronic collection procedures
Provide new signs at toll booths for electronic tolls
Installation of sensors in autos to utilize electronic tolls
Support personnel for electronic equipment must be available 24 hours per day, 7 days per week

On October 9, 1985 Connecticut abruptly ended tolls due to the many fatalities caused by auto crashes at toll barriers. In New Jersey, and in deference to the need for attriting personnel on a reasonable basis, a toll phase-out over perhaps three year period should be considered, first by going to one way tolls followed by a gradual phase out of remaining barriers.

Currently the collection of tolls requires motorists to stop and pay a toll almost 500 million times a year, or about 1,360,000 times a day. Imagine the wear and tear! It's time to eliminate tolls!

- Ray Neveil